About Chris
Good customer experiences will have your customers coming back again and again and bringing their friends.
Over the last 15 years initiating customer experience transformations, I have helped dozens of leaders in large organizations; get better business results, attract more customers and save money by improving the experiences they deliver to customers. In my last organization I improved the key customer measure by 47%.
About Chris
Christopher has spent the last 15 years launching and implementing client-centric transformations.
He has helped many leaders deliver better business results such as improve repeat rates, reduce churn and cut costs by improving customer experiences. He is a bilingual (English & French) leader that holds an MBA from HEC Montreal and Certified Customer Experience Professional (CCXP) designation.
He is also the Vice Chair of the Grace Dart Foundation and Leader of the CXPA Quebec community.
Speaking Topics
Keynote:
Keep customers coming back again and again and bringing their friends
Is your c-suite focused solely solving pain points? Do you have low levels of customer loyalty? Are you struggling to deliver lasting business results? Do you want to create more promoters and get more referrals?
What is customer experience and why it matters for your business is an impactful speech for your organization.
In this session you’ll understand:
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What is customer experience and why it matters for your business
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Why satisfaction isn’t enough to deliver business results, and
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Get inspired to create experiences that keep customers coming back again and again and bring their friends.
Workshop:
What is customer experience and why it matters for your business
Actions speak louder than words. Nothing speaks louder or with more impact than the day-to-day interactions your staff has with your customers. Positive customer experiences are the best loyalty programs money can buy and poor customer experiences lose clients fast and forever.
In this interactive workshop your team will learn:
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What is customer experience and why it matters for your business
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Why satisfaction isn’t enough to deliver business results,
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Understand their impact on customers, and
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Get tools to create experiences that keep customers coming back again and again and bring their friends.
Testimonials
“I really enjoyed it. Chris’ bit about the pitfall of pain points really resonated with me."
Mallorie Riley, Manager VOC at Canada Post
“Chris is able to grab an audience’s attention within minutes and then holds it for the entirety of the meeting. You will even hear people still discussing the meeting as they pack up and leave.”
Michelle Headrick, Director Marketing & Communications at ATB Wealth
“Chris had control and engagement of the entire room. I liked the real life example and how you metaphorically made a sandwich. You started with the sandwich to engage the audience and you end with the sandwich with the emotional heartfelt connection. Well done!”
Americo Da Costa, CX Professional
Connect with Chris
